Brooks Running Support Center

Everything you need to know about our gear, shipping, and the Run Happy Guarantee.

What is the Run Happy Guarantee?

We offer a 90-day trial on all gear. If you aren't running happy in your Brooks gear, return it for free—even if you've put miles on them. Items must be returned within 90 days of purchase for a full refund.

How do I find the right running shoe for my foot type?

We recommend using our online Shoe Finder tool or visiting a local retailer for a gait analysis. Generally, if you have high arches, look at Neutral shoes; if you need more stability, explore our Support (GTS) category.

How long do Brooks running shoes typically last?

Most performance running shoes have a lifespan of 300 to 500 miles. We recommend tracking your mileage to ensure you are always running with optimal cushioning and support.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to the carrier's website. You can also log into your Brooks account to view your order history and real-time status.

Do you offer free shipping and returns?

Yes, we offer free standard shipping on all orders over $100. Returns are always free within the 90-day trial period using our prepaid return labels.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Klarna for interest-free installment payments.